The short version
We need a way to contact you and a record of what you bought. We do not run advertising, we do not build profiles of what you watch, and we do not sell or rent personal information to anyone.
What the website receives
The trial form asks for an email address and the device you watch on, and optionally a WhatsApp number. The contact form asks for a name, a topic and your message, and optionally an email address.
With each form submission we also receive the IP address it was sent from. It is stored with the message to help spot abuse, and a temporary counter based on it limits how many forms can be sent in an hour.
Submissions are saved in the private admin area of this website and emailed to our support inbox. After you send a form, your browser opens WhatsApp with the details already written in; nothing is sent there until you press send yourself.
What WhatsApp involves
When you message us on WhatsApp we see your WhatsApp name and number and whatever you write, and that chat is where orders, logins and support take place. WhatsApp is operated by Meta under its own terms and privacy policy, which cover what the app itself records. If you would rather use a separate number for us, that is entirely fine.
What we do not collect
We do not ask for your date of birth, a postal address or identity documents. Payments go through the method you choose, which handles its own details; we do not store card numbers. Please do not send passwords, card numbers or ID in a message, as we have no need for them.
Using the Service
Like any streaming service, our servers have to know which login is connected, from which IP address and which stream it has asked for, in order to deliver it and apply the screen limit on your plan. That information is used to run the Service, fix faults and prevent abuse of accounts. It is not used for advertising and is not sold. You may connect through a VPN if you prefer.
Cookies and third parties
At the time of writing, the pages of this website load no advertising tags, analytics scripts or third-party trackers, and ordinary visitors are not given cookies. Links to WhatsApp take you to a service run by someone else. If we ever add visitor statistics, this section will be updated to say what they are before they go live.
How long we keep things
Account records are held while a plan is active and for 12 months after it ends, so you can renew with the same login, and are then deleted. Form submissions are deleted after 90 days.
Who else sees it
Nobody, apart from the services needed to run the business: the payment method you choose to use and the email service that delivers form notifications to us. We will also disclose information where the law requires it.
Your choices
You can ask what we hold about you, have it corrected, or have it deleted. Send the request on WhatsApp (+212 610 046 062) or through the contact page and we reply within 30 days. Deleting an active account's records ends that login.
Security
The website is served over HTTPS and the admin area and support records are limited to the support team. Your login is sent to you in the WhatsApp chat. Keep it to yourself, and ask us for a new password if you think it has been shared.
Questions about this policy: message us on WhatsApp +212 610 046 062 or use the contact page.